return policy

Return & Refund Policy

Thank you for shopping with Wood Art City  . We want you to be completely satisfied with your purchase. If you are not fully happy with your order, we’re here to help.

1. Returns

You have 10 days from the date you received your item to request a return.

To be eligible for a return, your item must:

  • Be unused and in the same condition that you received it

  • Be in the original packaging

  • Include receipt or proof of purchase

Non-returnable items include:

  • Perishable goods (e.g., food, flowers)

  • Digital products once downloaded or accessed

  • Gift cards

  • Personal care items

  • Customized or personalized items

2. Exchanges

We only replace items that are defective, damaged, or incorrect.
If you need to exchange an item, contact us at woodartcity11@gmail.com

 with your order number and a description of the issue.

3. Refunds

Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.

If approved:

  • Your refund will be processed to your original payment method

  • Please allow 10  business days for the funds to appear in your account, depending on your bank or card issuer

Partial refunds may be granted for items that are not in original condition or are returned after the standard return window.

4. Return Shipping

  • Customers are responsible for the cost of return shipping unless the return is due to our error (damaged, wrong item, etc.).

  • We recommend using a trackable shipping service or purchasing shipping insurance.

5. Cancellations

Orders may be canceled within [X] hours of purchase as long as they have not yet shipped.
To request a cancellation, contact us immediately at [woodartcity11@gmail.com].

6. How to Start a Return

To initiate a return, please contact us at:
Email: woodartcity11@gmail.com
Phone: 91-9548332648
Address: Chilkana Road Near Brown Wood School Saharanpur 

Include your order number and the reason for your return.

7. Contact Us

If you have any questions about our Return & Refund Policy, please reach out:
[ Wood Art City]
Email: woodartcity11@gmail.com
Website: [www.woodartcity.com]